Frequently Asked Questions

We currently accept:

  • Visa
  • Mastercard
  • American Express
  • Paypal
  • Afterpay

If you would like to organise payment via another method please reach out to me via the ‘Contact Me’ menu link above and I’m sure we can organise something for you.

All physical items (EG. Books) will be shipped out within 72 hours of purchase.

Delivery times for Standard Shipping within Australia as quoted by Australia Post are:

Same state: Up to 5 business days

Interstate

  • Metro to metro: Up to 5 business days
  • Between metro and country: Up to 6 business days
  • Country to country: Up to 7 business days

Delivery times for Express Shipping within Australia as quoted by Australia Post are generally next-business-day for most destinations in Australia HOWEVER due to COVID-19 Australia Post have suspended the next business day delivery guarantee.

You can find out more about current delivery times by going to the Australia Post Status Update by clicking here.

All orders for physical items (EG. Books) will be sent via Australia Post.

  • Standard Shipping is $5.00 per order
  • Express Shipping is $10 per order

Unless otherwise selected during the order process, orders will be shipped using Standard Shipping.

As we are an Australian Business, we charge in Australian Currency (AUD).

For Australian Customers, the 10% GST is included in the price of the product already. For those customers outside of Australia, GST is not charged.

All orders are final and we don’t accept returns or provide exchanges for change of mind purchases.

Should your order arrive at your destination broken or damaged or is not what you have ordered, within 48 hours please make contact with us via email info@craigmarchant.com and let us know your Full name, Contact phone number, Order number and attach any photo evidence. One of our friendly team members will then contact you to arrange a return/refund.

As we are an Australian Business, we are obligated to follow Australian Consumer Law in regards to Repair, Replacement or Refunds. You can visit the ACCC site by clicking here to read the policy.